A fair path forward.
We want every purchase and engagement to feel clear. This policy explains when a refund may be available for Aination products and services.
Last updatedDigital products
If a digital product is materially different from its description or does not work as represented, contact us within 14 days of purchase. We will review the issue and may provide a refund or a suitable remedy.
Services
Service engagements follow the cancellation and payment terms agreed in the proposal or statement of work. If no specific terms apply, contact us as soon as possible so we can work through a fair adjustment.
How to request a refund
Send your order details and a short description of the issue through our contact page. We may ask for information needed to verify the purchase and understand the request.
Processing
Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider. Refunds are not available for unauthorized use or violations of our terms.